When John and Diane met Jeremy Moore and Jesse Stafford, they were exhausted. For three years, they had battled their insurance company, been misled by contractors, and still had no roof. They weren’t just frustrated—they were done.

But Jeremy and Jesse didn’t walk away. They listened. They brought in a trusted public adjuster to review the claim and dig into the fine print.

That’s when the truth came out: John and Diane had missed critical deadlines, misunderstood policy requirements, and chased insurance money that would never come. Worse, they unknowingly gave up thousands in recoverable depreciation and ordinance and law coverage—money they were entitled to but never claimed. Their roof wasn’t just damaged—it was now uninsured and uninsurable.

Still, Jeremy and Jesse didn’t give up. They educated John and Diane, laid out their options, and stepped into the storm they’d been trapped in for years.

Within six days, they coordinated with the insurance company, recovered remaining benefits, and installed a brand-new Owens Corning Duration roof with a Platinum Plus 50-year Warranty.

What dragged on for three painful years was resolved in under a week.

Now, John and Diane sleep peacefully beneath a roof built to last—a roof they thought they’d never have.

Sadly, their story isn’t unique. Too many homeowners are misinformed and left in the dark. For Jeremy and Jesse at OC Roofing Systems, this is the mission: turning confusion into clarity, hopelessness into action, and broken systems into brand-new roofs.